Terms of Service
Understanding our service terms and your responsibilities as a client
Last updated: January 2025
Agreement to Terms
By accessing and using SocialSpark's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.
These terms constitute a legally binding agreement between you and SocialSpark regarding your use of our website, services, and any related content or features we provide.
We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting. Your continued use of our services after any changes indicates your acceptance of the new terms.
Service Description
SocialSpark provides social media marketing services designed to help businesses enhance their digital presence and engage with their target audiences effectively.
Our Core Services Include:
- Social Media Strategy Development and Content Planning
- Community Management and Audience Engagement
- Influencer Marketing Campaign Management
- Analytics Reporting and Performance Optimization
- Brand Development and Digital Identity Enhancement
Service Delivery
Our services are delivered through a combination of strategic planning, creative content development, and ongoing management activities. Specific deliverables and timelines are outlined in individual service agreements with each client.
Client Responsibilities
To ensure successful collaboration and optimal results, clients agree to fulfill certain responsibilities:
Information and Access
Clients must provide accurate, complete, and timely information necessary for service delivery, including brand guidelines, access credentials, and relevant business information.
Communication and Feedback
Clients are expected to maintain regular communication, provide timely feedback on deliverables, and respond to requests for approval or clarification within agreed timeframes.
Compliance and Legal Requirements
Clients must ensure that all content, materials, and instructions provided comply with applicable laws, regulations, and platform policies. This includes intellectual property rights, advertising standards, and industry-specific regulations.
Payment Obligations
Clients agree to pay all fees according to the agreed payment schedule and terms. Late payments may result in service suspension or termination.
Payment Terms and Billing
Our payment terms are designed to be fair and transparent for all parties involved:
Service Fees
Service fees are quoted in Euros and are based on the scope of work outlined in individual service agreements. All prices include applicable taxes unless otherwise specified.
Payment Schedule
Most services are billed monthly in advance, though specific payment schedules may vary based on the service type and agreement terms. Initial setup fees may apply for certain services.
Late Payments
Payments are due within the specified timeframe. Late payments may incur additional fees and may result in service suspension until payment is received.
Refund Policy
Refunds are considered on a case-by-case basis and typically apply only to unused portions of prepaid services. Work already completed or in progress is generally non-refundable.
Intellectual Property Rights
Intellectual property rights are an important aspect of our service relationship:
Client-Owned Content
Clients retain ownership of their existing intellectual property, including trademarks, logos, brand assets, and proprietary content provided to us for use in our services.
Created Content
Content created specifically for clients during the course of our services typically becomes the property of the client upon full payment, unless otherwise specified in the service agreement.
SocialSpark Property
We retain ownership of our proprietary methods, tools, processes, and general knowledge developed through our work. This includes our strategic frameworks and analytical methodologies.
Third-Party Content
Both parties agree to respect third-party intellectual property rights and ensure proper licensing or permission for any third-party content used in campaigns or marketing materials.
Service Level Expectations
We strive to deliver high-quality services consistently, while setting realistic expectations:
Performance Standards
We commit to delivering services with professional standards and industry best practices. However, we cannot guarantee specific outcomes such as follower growth, engagement rates, or conversion metrics, as these depend on various factors beyond our control.
Communication Response Times
We aim to respond to client communications within one business day during normal business hours. Emergency issues will be addressed as quickly as possible based on their severity and impact.
Platform Dependencies
Our services depend on third-party social media platforms, which may change their policies, features, or functionality without notice. We will adapt our strategies accordingly but cannot control these external factors.
Limitation of Liability
While we work diligently to provide excellent service, it's important to understand the limitations of our liability:
SocialSpark's total liability for any claims arising from our services will not exceed the total amount paid by the client for services during the twelve-month period preceding the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or loss of business opportunities.
This limitation applies regardless of the legal theory on which the claim is based, whether contract, tort, negligence, or otherwise, and even if we have been advised of the possibility of such damages.
Service Termination
Either party may terminate our service relationship under certain conditions:
Termination by Client
Clients may terminate services with thirty days' written notice. Payment obligations for work completed and committed resources during the notice period remain in effect.
Termination by SocialSpark
We may terminate services immediately for breach of these terms, non-payment, or if we determine that continued service would be detrimental to our business or reputation.
Post-Termination
Upon termination, we will provide a reasonable transition period to transfer account access and completed deliverables. Any outstanding payments remain due, and confidentiality obligations survive termination.
Confidentiality and Data Protection
We take confidentiality and data protection seriously in all our client relationships:
Both parties agree to maintain the confidentiality of sensitive information shared during the course of our business relationship. This includes business strategies, proprietary information, customer data, and other confidential materials.
We implement appropriate technical and organizational measures to protect client data and comply with applicable data protection regulations. Our privacy policy provides additional details about our data handling practices.
Confidentiality obligations survive the termination of our service relationship and remain in effect for a reasonable period thereafter to protect both parties' legitimate business interests.
Dispute Resolution
We prefer to resolve any disputes through direct communication and mutual understanding:
Initial Resolution Attempts
Any disputes should first be addressed through direct communication between the parties. We encourage open dialogue to resolve issues quickly and maintain positive working relationships.
Mediation
If direct resolution is not possible, both parties agree to attempt mediation through a mutually agreed-upon mediator before pursuing formal legal action.
Governing Law
These terms are governed by the laws of Greece, and any legal disputes will be resolved in the appropriate courts within Greek jurisdiction.
General Provisions
Entire Agreement
These terms, together with any specific service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter.
Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
Force Majeure
Neither party will be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, or other unforeseeable events.
Assignment
These terms and any service agreements may not be assigned by either party without the prior written consent of the other party, except in the case of business transfers or mergers.
Questions About These Terms
If you have any questions about these Terms of Service or need clarification on any provisions, we encourage you to contact us before agreeing to or using our services.
We believe in transparency and clear communication, and we're happy to discuss any aspects of our terms to ensure mutual understanding and successful collaboration.