Privacy Policy
Your privacy matters to us. Learn how we protect and use your information.
Last updated: January 2025
Our Commitment to Privacy
At SocialSpark, we understand that privacy is fundamental to building trust with our clients and website visitors. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website or use our services.
We are committed to transparency in our data practices and ensuring that you have control over your personal information. This policy outlines your rights and our responsibilities regarding your privacy.
By using our website or services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.
Information We Collect
We collect different types of information to provide and improve our services to you:
Information You Provide Directly
When you interact with our website or use our services, you may provide us with personal information, including:
- Name and contact information when filling out forms
- Business information and project details when requesting quotes
- Communication preferences and service interests
- Feedback, testimonials, and other content you choose to share
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and general location information
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation patterns
- Referring websites and search terms used to find us
Third-Party Information
We may receive information about you from third-party sources, such as business partners, social media platforms, or public databases. This information helps us better understand our audience and provide more relevant services.
How We Use Your Information
We use the information we collect for legitimate business purposes that benefit both our company and our clients:
Service Provision and Communication
We use your information to provide our social media marketing services, respond to your inquiries, send project updates, and communicate about your account or services you've requested.
Website Improvement and Analytics
We analyze website usage data to understand how visitors interact with our site, identify popular content, fix technical issues, and improve overall user experience.
Marketing and Business Development
With appropriate consent, we may use your information to send marketing communications, share relevant industry insights, and inform you about new services that might interest you.
Legal Compliance and Security
We may use your information to comply with legal obligations, protect our rights and property, prevent fraud, and ensure the security of our website and services.
Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. However, we may share your information in certain limited circumstances:
Service Providers and Partners
We work with trusted third-party service providers who help us operate our website and deliver our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure public safety.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction, subject to the same privacy protections outlined in this policy.
Consent and Authorization
We may share your information with third parties when you provide explicit consent or authorization for such sharing, such as when you request to be connected with partner services.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption of data in transit and at rest using industry-standard protocols
Regular security audits and vulnerability assessments of our systems
Access controls and authentication measures to limit data access
Staff training on data protection and privacy best practices
Incident response procedures for addressing potential security breaches
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to continuously improving our protection measures.
Your Rights and Choices
You have several rights regarding your personal information and how we use it:
Access and Portability
You have the right to access the personal information we hold about you and request a copy of this information in a portable format.
Correction and Updates
If any of your personal information is inaccurate or incomplete, you have the right to request corrections or updates to ensure the information we hold is current and accurate.
Deletion and Erasure
You may request deletion of your personal information, subject to certain legal and business requirements. We will honor such requests where legally permissible.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by using the unsubscribe links in our emails or contacting us directly.
Data Processing Restrictions
In certain circumstances, you may have the right to restrict how we process your personal information or object to specific types of processing.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
The specific retention period depends on the type of information and the purpose for which it was collected. For example, we may retain contact information for potential clients longer than website analytics data.
When we no longer need your personal information, we securely delete or anonymize it in accordance with our data retention and deletion procedures.
International Data Transfers
As a company operating in the digital space, we may transfer your personal information to countries outside your residence for processing and storage. These transfers are necessary to provide our services effectively.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights and comply with applicable data protection laws.
These safeguards may include standard contractual clauses, adequacy decisions by relevant authorities, or other legally recognized transfer mechanisms.
Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Parents and guardians are encouraged to monitor their children's internet usage and help enforce this privacy policy by instructing their children to never provide personal information through our website without permission.
If you believe we have collected information from a child under 16, please contact us immediately so we can address the situation appropriately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.
For significant changes that materially affect how we handle your personal information, we may provide additional notice through our website, email communications, or other appropriate channels.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
We value your privacy concerns and are committed to addressing any questions or issues you may have about our privacy practices. If you have questions about this Privacy Policy or how we handle your personal information, please don't hesitate to reach out.
You can contact us through our website's contact form or by using the information provided in our contact section. We aim to respond to all privacy-related inquiries promptly and thoroughly.